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Warranties, Returns, Payment Methods

Monthly Subscription

Subscription Terms

This subscription grants you access to the entire video platform within our app, including over 100 stretching and self-massage videos, as well as new content added each month.

After the 7-day free trial period, a fee of $40 (tax included) will be automatically charged to your credit card each month. To avoid any charges, you must cancel your subscription before the free trial period ends.

Subscription Cancellation

You can cancel your subscription at any time. To do so, access your account, go to the Payment section, then select Change Subscription and Cancel Subscription.

Refund Policy

Once the month has passed and payment has been processed, we cannot offer refunds for the current month. If the charge has been applied before you cancel your subscription, no refund will be granted.

Liability

It is your responsibility to respect your physical limits and pace to avoid any injury. By enrolling, you certify that you are in good physical condition to participate in the courses and release the AMAI app and its instructors from any liability for injuries or health issues.

Additional Terms

Gift cards or discount codes also trigger an automatic subscription renewal. It is your responsibility to cancel your subscription if you do not wish to continue.

Taxes

Taxes (GST and QST) are included in the sale price.

Ownership of Videos

The videos on the platform are the exclusive property of our app, and their reproduction or distribution is prohibited without prior authorization.

Summary of AMAI Policies


1. Private Lesson (1:1) Cancellations

  • Booking: To reserve a private lesson, a credit card number is required.

  • Cancellation: Cancellations made within 24 hours prior to the session will incur a 100% charge of the session fee on your credit card.


2. Group Class Bookings & Cancellations

 

  • Booking: You must reserve your spot in advance through our website, the AMAI app, or by phone.

  • Cancellation: You must cancel your reservation at least 6 hours before the class starts by contacting us via phone or online.

  • For session blocks: Late cancellations will result in a charge for the missed session.

  • For unlimited subscriptions: A late cancellation fee of $15 + tax will apply.


3. Unlimited Subscription Agreement

  • Cancellation: You can cancel your unlimited subscription at any time by completing and submitting the cancellation form. To avoid the next payment, the form must be submitted at least 7 days before the next billing date. If this deadline is not met, the next payment will be processed, and the contract will then be canceled. You will be able to use the service for 30 days after the last payment.

  • Refunds: Payments already made after the cancellation request will not be refunded.


4. Temporary Suspension of Subscription

You can suspend your subscription for a period of 1 to 3 months. To do so, send a written notification to AMAIA@GMAIL.com specifying the start date for the payment suspension.


5. Derecho de Rescisión (Ley de Protección del Consumidor)

  • Before the start of services: You may terminate the contract without any costs or penalties by submitting the attached form or a written notice before the services begin.

  • After the start of services: You may terminate the contract within a period equivalent to 1/10 of the total contract duration. The merchant may only require payment of one-tenth of the total contract price.

  • Refunds: The merchant must return the owed amount within 10 days following the contract termination.


6. Loyalty Discount

  • Discount: A 10% discount is offered to customers who have maintained their unlimited subscription for the full duration of their 12-month contract. This discount applies upon renewal of the subscription.


7. Student and Business Discount

  • Discount: A 10% discount is offered to students under 25 years old and businesses for unlimited subscriptions and session blocks. Proof of eligibility is required to take advantage of this offer.


8. Important Information About Subscriptions

  • Subscriptions cannot be extended, transferred, or shared.

  • No refunds are provided for subscriptions..

  • Promotions, including Discovery Month, are not eligible for discounts.

  • Prices do not include taxes.


9. AMAI Online Platform Policy

Online Cancellation: You can cancel your subscription online at any time through the "Subscription" section of your customer account.

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